The questions we get most from homeowners, academies, developers, and venue operators — organized by what stage of the process they usually come up in.
It depends on the brand and tier — entry-level setups fit spaces as small as roughly 3.1m × 2.5m, while full flagship bays need closer to 4.2m width and 8m depth. We confirm exact clearances against your room before anything is quoted.
Yes. Every system is installed and calibrated by NGSE — screen, enclosure, flooring, and sensor setup are part of the build, not left for you or a contractor to figure out.
Yes, and for developer and academy projects we prefer it — we'll coordinate directly with your design and MEP teams on power, ventilation, and room specs ahead of installation.
Roughly four weeks from order confirmation to on-site work, covering procurement, fabrication, and installation scheduling — timelines can shift depending on brand and customization.
Every install is priced against the actual room and brand tier — sight-unseen figures tend to be misleading. Send us your space and intended use and we'll return a proposal built around it.
Yes, across all three brands. Course libraries and software updates run on an ongoing membership, with tiers ranging from practice-only tools up to full course access.
In most cases, yes, though it depends on the brand and how the original bay was built out. We'll flag upgrade paths at the proposal stage if it's relevant to you.
Yes — academy, developer, and venue projects are quoted per project rather than per unit, since layout and bay count change the numbers significantly.
Manufacturer hardware warranty terms follow each brand's own policy; NGSE handles the local claims process and on-site service rather than routing you back to the manufacturer directly.
Contact NGSE directly — as the local distributor, we handle diagnosis and repair or replacement rather than requiring you to ship anything overseas.
Yes — commercial installs typically include a support arrangement covering uptime, calibration checks, and priority response, scoped to your bay count.
You keep the same NGSE contact from your original inquiry through installation and beyond — support isn't handed off to a separate team.
Send us your space and situation and we'll answer directly — no generic script, no pressure to commit.
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